Return and Refund Policy

1. Returns

• Returns are accepted within 15 days of delivery for products that are defective, damaged, or incorrectly delivered.
• To initiate a return, contact customer support at greenvedaofficial@gmail.com with your order details and reason for return.

Conditions for Return:

• Products must be unused, unopened, and in their original packaging.
• Returns are not accepted for opened or consumed health care or medicine products due to safety and hygiene reasons.
• Proof of purchase or order confirmation is required.

2. Refunds

• Once the return is received and inspected, you will be notified about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect product.

3. Exchanges

• Direct exchanges are not offered. To exchange a product, return the original item for a refund and place a new order for the desired product.

4. Damaged or Defective Products

• If you receive a defective or damaged product, contact greenvedaofficial@gmail.com immediately with a photo of the item and packaging.
• A replacement or refund will be arranged promptly.

5. Non-Returnable Items

• Opened, used, or consumed health care or medicine products.
• Items damaged due to misuse or improper handling.
• Products without original packaging or proof of purchase.

6. Contact

For any queries regarding returns or refunds, reach out to:

Email: greenvedaofficial@gmail.com